Refund Policy – Finlab Solutions (PVT) Ltd

This Refund Policy outlines the circumstances under which refunds may be considered for services provided by Finlab Solutions (PVT) Ltd. Due to the professional and time-based nature of our services, refunds are limited.

1. General Policy

Our services involve professional expertise, allocated resources, and time commitments. As such, refunds are not guaranteed and are assessed on a case-by-case basis.

2. Eligible Refunds

Refunds may be considered in the following situations:

Services were not delivered in accordance with the agreed scope
Duplicate billing occurred
Incorrect charges were applied due to administrative error

3. Non-Refundable Items

Refunds will not be provided for:

Services already completed or partially completed
Delays caused by late, inaccurate, or incomplete client information
Changes in scope or change of mind after work has commenced

4. Refund Requests

All refund requests must be submitted in writing within 14 days of the invoice date. Approved refunds will be processed using the original payment method within a reasonable timeframe.

5. Dispute Resolution

Any billing or service-related disputes should be raised promptly. We are committed to resolving matters professionally, transparently, and in good faith.